Discussion: Comments & Questions about User Uploads

Email Bouncebacks

Email Bouncebacks

by Scott Huntley -
Number of replies: 0

In the earliest session, Brad asked:

"Occasionally when we add users to the system the login credentials are sent out via email which bounce back. Is there a way to resend the email after the email has been corrected, currently I just use the forgotten username function for the user?"

If you have an answer please feel free to add it to the discussion.

I think my solution would be:

  1. create a CSV of the bounced users
  2. use this CSV to delete them (using the deleted column heading)
  3. correct the email addresses in the original CSV
  4. reupload the CSV with "Add new only, skip existing users"

This will treat the bounced users as new uploads and resend out those emails.